All our workers practice strict COVID-19 SOP at all times and they are tested using PCR for COVID-19 every 2 weeks. Customers can request for the test results upon job confirmation.
The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. We use recommended carpet cleaning chemical solution sprayed on the carpet fibers. Then, using steam cleaning machine it creates a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture.
Steam extraction cleaning is the most widely used and recommended method for effective cleaning to improve carpet and upholstery condition. It is recommended by most carpet manufacturers and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) (US), click here to read, to maintain a cleaner carpet and healthier environment for commercial and homes.
We take your concern our top priority. Our Supervisors and cleaners have been trained and working with us more than 2 years. We also able to furnish workers reference details in advance of job site visit.
We highly recommend our customers once a year is the best practice for hygiene and longer lifespan of your investment. Cleaning costs are minimal when you consider replacement costs.
Yes, we recommend the owner or the representative to be present during and after the cleaning to inspect once the job completed.
Yes, we want to serve you with the best quality service to our job. Before we leave the job site, we will walk through with the clients on the job and ensure they are satisfied. We are more than obliged to retouch until customer satisfied while we are on site
Carpet drying time averages 1-2 hours for 1,000 sft, depending area size and condition of the carpet (if flooding case might take a little bit longer). We highly recommend to do carpet cleaning with air-conditioner turned on during and after for min 1-2 hours. Our carpet cleaning process extracts 95% of moisture, which should dry fast with air-conditioner presence.
We will be unable to improve carpet conditions look which have worn out old carpet fibers and if it is not cleaned for a long time. The carpet fibers have damaged causing dis-colorization and tough old stains will not be able to be removed. If you insist of cleaning and it is for the sole purpose for hygiene and removing allergens. Important Note (some customers think applying more chemical and do few times can improve the look of carpet): We will not clean more than once or apply heavy chemical solutions to clean because it would worsen/ damage the carpet fibers.
This is a misconception, applying more chemical or force scrubbing on stains or warn out carpet may unfortunately cause more damage to the carpet fiber. Our cleaning technicians are trained to treat all type of stains with recommended correct machine handling and safe chemical application on carpet/ upholstery.
Customer must request quote separately for spot stain cleaning, this process cleaning is not same as general carpet cleaning service. Price for spot cleaning is separate. Spot stain cleaning are for stains on particular area for stains like food, alcohol, blood, oil, paint, gum and cosmetics. Spot stain cleaning is subjective and we do not guarantee the condition improvement due to damage of the stains done on the carpet fabric.
We guarantee our carpet cleaning service to clean your carpet. Unfortunately some stains are permanent damage to the fabric fiber causing discoloration and we are unable to clean such as old stains, warn out carpet causing discoloration, pet urine marks, dyes, gum, pen marking, paint, food coloring, old coffee and food stain,rust, oil and paint marks. Disclaimer: We charge full service fees for supply of labor, transportation, chemical and machine as quoted if stains are not able removed. Our service is performed in best effort basis, safe & recommended professional cleaning method.
Our chemicals are of highest quality, it is water based and non-hazardous, it is safe on all type of carpets (roll carpet & tile), upholstery fabric. Our cleaning process extracts effectively all chemical residue and water from the carpet/ upholstery.
Yes, our 3 step process removes the stains, sanitize, deodorize and deep extracts the bacteria that causes the smell.
Yes, customers duty to inform cleaning contractor before we start our job at your site. Importantly customer is required to inform carpet/ upholstery condition if there are any damages visible and should be cared. Customer also must inform in advance for specialty carpets that requires carpet manufacturers recommended cleaning chemical and method. We are not responsible for any discoloration or damage to carpet if customer do not provide carpet manufacturers cleaning chemical and method.
For office units that has been unoccupied or empty for long period of time dust accumulates and embeds deep into the carpet. Cleaning for type of condition requires more than once to get better result. We also recommend that you do an initial cleaning before engaging our service. Please consult us and inform if you require to clean this type of carpet condition.
Disclaimer: Generally after any cleaning will expose damages or color fading, rust or disoloration or damage marks due to stains or dirt that have hidden the discoloration or damages are removed. Carpet is generally exposed to daily wear & tear and damages sometimes are not visible to our eyes. Our cleaning chemical or method does not cause any discoloration or damage to carpet.
Free ATP testing report (1 time testing value RM120) before and after service rendered to measure the quality of our product and service using Hygiena’s™ SystemSURE Plus ATP testing device. This measures residual organic matter that may remain after a surface, device or piece of equipment is cleaned. The ATP test is a process of rapidly measuring actively growing microorganisms through detection of adenosine triphosphate, or ATP. This free testing is for project value above RM1,200. For project value below RM1,200 client can choose option to do testing with extra charges of RM120 per test.